Return & Exchange

GAIA Stone Gallery / Return & Exchange

Authorized signature certifies that you read and agreed to the terms below:

All materials received have been inspected, and found to be in perfect condition, and according to its description.

Natural stone can vary in color, veining, thickness, size, calibration, finish. Is your responsibility to check the material on arrival, signing the Packing Slip and/or Invoice, you confirm that you have check the material.

Gaia Stone Gallery can not guarantee the material bought or selected is the quantity of material needed.

Gaia Stone Gallery does not represent the fabricator nor verify that material selection by customers fabricator is accurate or final.

Prices and availability are subject to change without notice.

In Natural Stone no 2 pieces are exactly the same, no complains using pictures on our website/system will be accepted. We strongly encourage clients to see the stone in person.

All deliveries made by any non-related party are not covered or insured by Gaia.

Any returns must be approved by Gaia, a handling fee of 20% or more may apply. No return will be accepted if material is damaged, defected, fabricated, or its not in its original form, color, and quality.

Material has to be in the exactly same condition as originally shipped. Original invoice is required for any returns.

No returns will be accepted after 15 days from the Invoice Date. No returns for Special Orders in any circumstance.

When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction.

All sales are final. Claims for shortage or damage must be made at time of pickup, or delivery.

Returned checks for any reasons will have a $100 fee.

The company will be entitled to any reasonable attorneys fees and costs in the event of a breach of this agreement.