Warranty

GAIA Stone Gallery / Warranty

GAIA STONE GALLERY ® with Dry Treat ® Residential limited non-transferrable 15 years warranty

 

GAIA STONE GALLERY warrants to the owner-occupant of installed countertops treated with Dry Treat ®, that for a period of 15 (fifteen) years from the date of installation in your residential home, that our countertops will be stain resistant to common food and beverages. In the event that staining occurs during the warranty period, GAIA will repair or help in repairing the stained countertop.

 

WHAT THIS WARRANTY COVERS:

  • The warranty covers countertops that have been treated with Dry Treat ®, that have been purchased from any Gaia location, and installed by an authorized installer.

  • The warranty covers countertops that have been maintained according to Gaia ® and Dry Treat ® Maintenance Guide. Request a copy, or go to www.gaiastonegallery.com

 

WHAT THIS WARRANTY DOES NOT COVER:

  • Defects caused by improper fabrication or improper installation

  • Because Gaia ® countertops are natural stones, they are subject to veining and slight variances including but not limited to color variances or changes, shade, particle structure, surface irregularities, gloss level, fissures, pits or other variances that naturally occur in natural Stones. Certain colors are more susceptible to potential natural color changes. In addition, markings may occur in natural stone from natural oxidation or spots from chemical abuse. The color variances and markings described in this provision are not covered.

  • Seam or joint performance

  • Any additional repair or modifications such as, any plumbing, electrical, tile or wall surface modifications that may be needed to repair the product covered in this warranty. Such other repairs or modifications shall be the customer’s responsibility

  • Countertops that have been exposed to abnormal use or conditions, or abuse in any way, including but not limited to, damage from mishandling or misuse, damage from excessive heat, scorching or uneven exposure to weather conditions, physical or chemical abuse, acid etching, damage from improper care and maintenance or damage from chipping, cracking, impact damage or breaking

  • Does not cover if the customer decides that after installation, you, the customer, don’t like color, edging, or other opinions based on personal preferences

  • commercial uses” including but not limited to, use in commercial buildings such as retail stores, restaurants, offices, hotels, or apartment complexes

  • Marks like metal marks, fingerprints, smudges or other marks caused by household utensils

  • Damage or injury caused in whole or in part by acts of nature, job site conditions, architectural or engineering design, structural settling or movement, acts of vandalism, or accidents

 

REGISTRATION, ACTIVATION, OBTAINING SERVICE:

To activate your warranty, please visit www.gaiastonegallery.com

You must activate your warranty within 30 (thirty) days of installation to be eligible.

To obtain the best service under this warranty, contact the source from whom the product was originally purchased. In order to obtain service in this warranty, you must permit Gaia’s authorized agents to inspect your product at your residence.

For more information about this warranty, visit www.gaiastonegallery.com

 

In no event shall Gaia Stone Gallery ® be liable in either tort or contract for any loss of direct, consequential, punitive or incidental damages, or any similar damages, including but not limited to loss profit damages, arising out of the use or inability to use the product for residential applications covered by this warranty. Some states do not allow the exclusion or limitation of incidental damages, so the above limitation or exclusion may not apply. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. This is the only warranty offered by GAIA STONE GALLERY ® for its products for residential applications. No one other than Gaia ® is authorized to make any warranty or promise with respect to our products.